Exchanges / Returns Policy

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund, exchange, or credit . All requests for returns must be made and returns received by us within 14 days.

Merchandise must be in original condition, with all original packaging, components, instructions, and warranty material. Returns may be subject to a re-stocking fee.

We do not accept partial returns. You must return the ENTIRE ORDER

To Return an Item to Us

You must complete the form below and be given a Return Merchandise Authorization number. Pack your merchandise securely. Write the RMA number clearly on the outside of the package. Returns which do not have the RMA number will be refused and the package will be returned to the sender at the sender's expense. Include the RMA number, your packing slip and/or order number with a note telling us the reason for the return. If the item was a gift, please include your phone number and your e-mail address. Send the package via a traceable shipping method to:

Favortown by Wedding Charms
4333 S. Tamiami Trail.
Suite E
Sarasota, FL 34231

We will credit the original purchaser's credit card or issue an on-line gift certificate, depending on the original payment method. Gift returns will be issued an on-line gift certificate. Look for your refund, issued upon receipt of returned merchandise. Shipping charges are non-refundable. Returns may be subject to a re-stocking fee. All requests for returns must be made and returns received by us within 14 days of purchase.

Shipping Charges on Exchanges / Returns

Exchanges

Returns

If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges. All requests for returns must be made on the form below and returns received by us within 14 days of purchase.

Incorrect Orders

If we have inadvertently sent you incorrect or defective merchandise, we apologize. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.